Key Performance Indicators

This course will enable you to

• Understand the philosophy of KPIs, in order to make the best of them and use them well
• Use KPIs to tackle some of the stumbling blocks which demotivate your team
• Understand what is involved in implementing the most effective form of management control systems in a few months
• Use KPIs to highlight areas of opportunity
• Set and attain high standards for information analysis and decision-making
• Use the right KPIs with the appropriate frequency

About the course

Key performance indicators enable us to control performance. They are powerful tools not because they tell us results, but because they enable us to change them.

Drawing from over 25 years' experience of advising businesses how to make their plans reality, Robin's advice is always firmly based in reality. By linking short-term results to longer term goals, he shows how KPIs are the key tool for management control.

Key Performance Indicators takes a practical approach. The course looks at how to use KPIs to convey results which show the degree to which main bottom line objectives are being met; to provide incisive knowledge allowing corrective action to be devised thereby facilitating results; and to motivate people so that they are proactive and innovative in improving, not just operating, a process.